Terms and Conditions

Elite City Sleep Ltd

These conditions are set on the basis of which Elite City Sleep accept bookings to rent its serviced apartments. These conditions are accepted by you whether you are a guest or booking on behalf of others.

1. Pricing, Booking and Payment
1.1. The quoted rates we advertise are subject to change without prior notice and can vary. Bookings containing pricing errors will be cancelled.
1.2. Any booking made, will only come in to existence when payment has been made in full and your confirmation has been emailed to you. All bookings are subject to availability.
1.3. Upon arrival, the lead guest must provide Photographic ID, Drivers licence or passport. Failure to provide this may result in your booking being cancelled and entry into the apartment refused.
1.4. Bookings can be made online or by telephone. On confirmation of a booking, a deposit of 30% of the total price will be charged, hereafter referred to as the “booking deposit”. If a 30% deposit is not received within 48h of booking, we reserve the right to cancel your reservation and offer the accommodation for resale. The balance of 70% will be required 30 days prior to arrival.
1.5. Online bookings do have additional terms and conditions which adhere to any 3rd parties involved, such as Expedia, booking.com etc. It is up to you, as the client, to read and accept these terms prior to making a reservation.
1.6. The preferred method of payment is by credit or debit card.

2. Cancellation by Customer
In the event that you wish to cancel your booking, the following charges will be made:
2.1. An advance cancellation made before your scheduled arrival date, 30% of the booking fee will be retained. This is non-refundable.
2.2. A cancellation made less than 30 days before your scheduled arrival date, 100% of the rental charge will be held.
2.3. We strongly advise that clients take out the necessary travel Insurance to cover any costs or charges incurred as a result of cancellation. This includes illness, unforeseen circumstances and adverse weather. No refunds will be given once balances are finalised.

3. Arrival and Departure Times
3.1. Standard check-in times are between 3pm to 6pm Monday to Sunday. Alternative arrangements can be made to accommodate arrivals outside of these hours. This must be requested prior to your arrival providing at least 72 hours’ notice. Please note that as we operate independent serviced apartments, we do not offer a 24-hour reception or manned check in desk.
3.2 Failure to notify us of a late arrival may result the accommodation being restricted or refused. No refunds will be given if the relevant notification is not provided to us.
3.3. Check out time is 11am on the day of departure. The procedure of departure will be confirmed on arrival. Should you exceed this departure time a minimum fee of £50 per hour is payable. We also reserve the right to charge the equivalent of the next day’s rental fee.
3.4. A minimum of 2 keys are provided for your accommodation. It is the customer’s responsibility to ensure that they are in possession of these at all the time and that they are returned safely on the day of departure. Lost keys will incur a charge of £75 per key.

4. Right to Decline
4.1. Elite City Sleep reserves the right to refuse, alter or cancel a booking, even after the full balance has been received. In addition, Elite City Sleep is relieved of all liability should the reserved accommodation not be available, due to circumstances beyond our control. In such instance, we will assist in finding alternative accommodation. Should we be unable to obtain alternative accommodation, a full refund will be offered.
4.2 No refund or liability will apply to a client, if they are requested to vacate for breach of these terms and conditions, or the client leaves the accommodation of their own accord, prior to the expiration of the booking.

5. Behaviour
5.1. Guests are required to behave in responsible manner, respect the accommodation, and other occupants within the premises and surrounding neighbourhood. Noise should be kept to a minimum between the hours of 10pm and 7am. This includes causing any kind of nuisance or disruption towards other residents.
5.2 During evening hours Non-residents are required to vacate the premises by 11pm. Failure to do so may result in the removal of all guest from the property, should the number exceed our maximum capacity. No refunds will be given.
5.3. Should our Security Personnel attend your accommodation on more than two occasions, due to causes mentioned in section 5.1, your booking will be cancelled and you will be required to leave the accommodation. Guests will be given a warning, followed by a Final warning, on the third occasion you will be required to vacate the property. No refunds will be given and no alternative accommodation will be provided by Elite City Sleep.
5.4. The named person on the booking will be held responsible for the behaviour of the guests in his / her party and visitors. For safety and security, we will require the full names and addresses of all visitors and guests to the accommodation.
5.5. We reserve the right to terminate this contract if the behaviour of the customer is likely to endanger the safety or well-being of themselves, other guests in the party, or any other occupants within the accommodation, prior to, or during their stay.

6. Health and Safety
6.1 For insurance, health and safety, and fire precautions, the total number of guests staying in each apartment must not exceed the maximum occupancy capacity as specified on our website.

7. Loss, Damage and Security Deposits.
7.1. Guests are required to keep the Interior/exterior of the apartment, the furniture, fixtures and fittings in the same conditions as found on arrival.
7.2. As security against loss and/or damage, a minimum-security deposit of £250 will be required. Larger apartments may incur a higher security deposit, not exceeding £1000. Elite City Sleep will confirm the amount required prior to arrival. Security deposits will be taken upon check-in and must be preauthorised by a credit or debit card. Cash is not accepted. In the event of a lost deposit/ partial loss of a deposit, the credit/debit card used for the pre-authorisation will automatically be charged.
7.3. If your security deposit does not cover the total additional charges, we will be entitled to recover this from you. This amount will be charged to the credit/debit card provided to us. Legal action will be taken if required.
7.4 It is your responsibility, as the customer, to read the terms and conditions in relation to charges that may be made to your security deposit, by not adhering to the terms and conditions set out in this agreement. We will not be held liable if you fail to read the terms and conditions.

8. Pets
8.1 Pets are not allowed on the premises at any time, with the exception of registered guide and hearing dogs accompanying their owners.

9. Cleaning, Linen and Towels
9.1 We allow approximately 1 to 3 hours for cleaning depending on the size of apartment – if an excessive and unacceptable level of disorder is made, an additional charge will be incurred. This will be deducted from the security deposit and processed from the credit/debit card provided at the time of pre-authorisation. This charge will be £35 for each additional cleaning hour.
9.2 The use of chewing gum is strictly forbidden throughout our properties. If evidence of chewing gum is discovered in relation to the fixtures and fittings, we reserve the right to implement a charge of up to £50.
9.3 A minimum charge of £150 will be taken for specialist cleaning, where more than routine cleaning is required.
9,4 Bed linen and towels are provided in all our accommodations. If additional towels and bed linen are required these can be provided at an additional fee. For longer stays of 7 or more days we inclusively provide a weekly change of clean bed linen and towels. Soiled linen will incur a charge for replacement. This will be deducted from your security deposit. Towel £10.00 / Single duvet £27 / Double duvet £35 / Single sheet £12 / Double sheet £18 / Pillowcase £7

10. Smoking
10.1 We hold a strict no smoking policy; smoking is not permitted in any area inside our buildings. If evidence of smoking is found, we reserve the right to implement a charge to cover the cost of deep cleaning and out of letting time. The penalty for smoking is charged at a flat rate of £150 per apartment. Smoking is permitted outside the buildings.

11. Drug Paraphernalia
11.1 The use of any illegal drugs is strictly forbidden whilst on our premises. This includes the use of nitrous-oxide canisters. Should any patron, found to be in possession or in use, of any illegal or illicit drug activity, you will be required to leave the property immediately. No refunds will be given if evidence of drug activity is found in the property and your security deposit may be retained. We reserve the right to inform the relevant authorities of drug abuse. Nitrous-oxide canisters left in the property will incur a £100 disposal charge.

12. Liability
12.1 Elite City Sleep and its employees shall not be liable for any damages, loss or personal injury which may be sustained by a persons or property within the building and or car park at any time during the reserved stay.
12.2 Any items found after check-out will be stored and kept for a maximum of 1 month from departure.
12.3 While we will endeavour to provide all services, we cannot be held responsible for any loss or failure of service. We are dependants on other providers who are outside of our control.

13. Quality, Feedback and Complaints
13.1 We are committed to providing quality accommodation and we welcome feedback from our guests.
13.2. In the event of a complaint, it should immediately be brought to the attention of the manager or owner. We will endeavour resolve any problem within an acceptable time frame. If this is not possible, we will endeavour to rectify any issues at the earliest opportunity.

14. Default by the Customer
14.1 It is the customer’s responsibility to ensure that all documentation and details issued to you by Elite City Sleep are correct. Should any details be incorrect, it must be brought to our attention immediately.

15. Special Requests
15.1 Requests for specific accommodation, cots, and additional beds for children should be made at the time of reservation; these are subject to availability and not guaranteed.

16. Insurance
16.1 We are not responsible for the theft and/or damage of your personal belongings during your stay in any of our properties. You are advised to ensure that you have appropriate insurance in place to cover personal items and possessions. In addition, please ensure you have appropriate travel insurance to cover cancellation and/or medical expenses.

17. Privacy statement
17.1 We fully respect your right to privacy. Personal information will not be given without your permission, unless requested by the relevant authorities. Any information provided will be treated as confidential and only used for the process of making requested bookings, emails, feedback requests and to keep you up to date with special events and offers. No information will be made available or distributed to any third-party companies or individuals.